Matchbox Seat Assignment

Rob Thomas posted a very informative note on his facebook page today, and we thought we should share it here:

HEY PEEPS,

So, it’s tour time again and we all know what that means. More messages about everyone’s problems getting the tickets they want. I can’t say everything I need to in 140 characters, so I thought I would direct everyone who cares to here.

Please understand that my twitter site isn’t the “ticket complaint” dept., so after this, I am not going to answer any questions regarding tickets. If anyone sees any concerns, please direct them here.

We’re working hard to get the best seats we can but there are many layers of commitments that we have to work within outside of a normal headlining show. It’s hard to explain but there are a lot of “hands in the pot” in terms of inventory for this tour. Normally, there would be a headline tour and you’d have to deal with the following:

-PRESALE
-VIP PACKAGE
-PROMOTER HOLDS
-LABEL HOLDS
-MAYBE CITI/AMEX
-MAYBE TM PLATINUM SEATS

Because we are doing this tour together with the GOO-GOO DOLLS, there is a lot more going on in terms of what demand is put on the tour for inventory. You have everyone below fighting for great seats:

-MB20 PRESALE
-GOO GOO PRESALE
-MB20 FAN CLUB BUNDLE
-GOO GOO FAN CLUB BUNDLE
-MB20 VIP PACKAGE
-GOO GOO VIP PACKAGE
-CITI CARD PRESALE
-TICKETMASTER PLATINUM SEATS
-PROMPTER HOLDS
-LABEL HOLDS FOR GOO GOO
-LABEL HOLDS FOR MB20

All of these elements to the campaign are assigned holds or pull from opens (availability after holds). Also, because this is a Live Nation tour in sheds, most of the venues have season ticket holders that hold a license to the seats in the venue. These patrons get first pass at tickets and because this is a popular tour, I would guess most of those license holders jumped on the opportunity to purchase tickets.

Generally, VIPs and Platinum seats are assigned holds after the season ticket holds. Then, from there, fan club opportunities (both the bundle and the coupon code protected sale) are tied to 50% of the venue being open - basically the next best 50% of the house that's available. Then all additional requirements get peppered to serve as a middle ground to the fan club inventory (citi, label, etc.).

Also, we have gotten more replies from people that are happy with their seats than unhappy. Happy people don’t usually complain.

This is a complete list of why anyone may be having problems. I hope it answers everyone’s questions. See you out there.

Rt

If you have already booked a flight through a travel agent or swiss.com and have not yet reserved a seat, you can do this now; it will only take a few moments.

Step 1: Go to your booking at swiss.com

On the homepage, click on "Login", and enter your first and last names and your booking reference or e-ticket number to call up your booking. You can also use your profile to call up your flight. Log in with your user name/password, and choose the flight you want.

Step 2: Open seat map

To reserve a seat, click on "Reserve seat" and "Select" in your booking details. This brings up the seating plan.

Step 3: Choose your preferred seats

In order to choose your seats click on your preferred seat in the seat map and confirm your selection by clicking on "Save".

The various seat categories are identified in different colours.

  • White = standard seat
  • Orange = seat in the preferred zone
  • Blue = seat with extra legroom

Seats that have already been allocated are marked with a cross (x).

The above mentioned information is read to screenreader-users in the seatmap.

Step 4: Complete reservation

In the final step, you can check your chosen seat again and add your payment details. Then click on "Purchase seat". The booking confirmation will appear and show you a summary of your chosen services, and a receipt will be sent to the e-mail address stored in our system.

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